When your payment can’t be completed, you will receive an error message that will explain why your payment wasn’t completed. If it doesn’t give you sufficient information, please contact the support team of the site where you’re trying to purchase a service from. If the error message refers to your bank, please contact the bank for help.
Articles in this section
- If my subscription is cancelled, do I have to buy it again?
- Why has my subscription been cancelled?
- Can I restore a cancelled subscription?
- I have cancelled my subscription, but am still being charged. How can I stop this?
- Will I receive a confirmation when I cancel my subscription?
- How can I change my subscription plan without buying a whole new subscription?
- I am logged in but can’t find my subscription. Where should I look?
- I’ve changed payment cards, and now my subscription renewal is failing. What should I do?
- Why did my payment fail?
- I have been charged twice. What can I do?