Frequently asked questions
Account
- I am unable to verify my SPiD account with BankID. What should I do?
- When I tried to add my phone number to my account, I received an error message. What should I do?
- What is SPiD and where can I use my SPiD account?
- Why do I need a SPiD account?
- I have a problem with my password. What should I do?
- I am unable to login to my SPiD account. What should I do?
Payment
- If my subscription is cancelled, do I have to buy it again?
- Why has my subscription been cancelled?
- Can I restore a cancelled subscription?
- I have cancelled my subscription, but am still being charged. How can I stop this?
- Will I receive a confirmation when I cancel my subscription?
- How can I change my subscription plan without buying a whole new subscription?
Privacy
- My account has been taken over.
- Why do I have to verify my SPiD account before I can use it?
- How do you handle my information?
- How does SPiD share my information with third party services?
- It looks like I’m logged in to all sites that use SPiD, but I didn’t sign up for that. What’s going on?
- I want to delete my account, but I don’t want to accept the terms and conditions. What should I do?